* Begin with a clear, meaningful subject line.
* Keep messages short; the rule of thumb is “the shorter the better.”
* Organize content from most important to least important.
* Specifically tell recipients what actions they need to take.
* Number the points and make certain the intent is clear.
* Begin with a courteous personal greeting and end with a courteous close.
* Check for spelling errors.
* Use standard capitalization.
* Skip lines between paragraphs.
* Avoid fancy typefaces and nonstandard fonts.
* Limit e-mails to one subject.
* Mark messages as urgent only when absolutely necessary.
* Use gender-neutral language.
* Avoid fancy vocabulary and the use of emoticons, acronyms, abbreviations, and shorthand language.
* Include a copy of the previous e-mail when sending a reply.
* Avoid sending long documents as e-mail messages; instead, use attachments.
* Send the message only to relevant recipients.
* Use the CC line wisely, and refrain from using Reply to All.
* Be professional.
* Do not send junk e-mail, and do not forward messages without the author’s approval.
* Realize that e-mail correspondence is not private.
Keeping these mind can not only lead to effective communication but can prevent clarity issues, misinterpretation apart from other common workplace problems.