PRISM Trainings & Consultancy

Training II OD Consultancy II PRISM Philosophy II




People try to make connections with others through what they say; however, connections are better made through what they do. Behavior speaks louder than words, and no behavior creates a connection (and the trust that comes with it) better than warmth. Speakers should strive to convey warmth in every communication.

Screen Shot 2015-09-30 at 10.55.15 amSpeaker behaviors fall into one of three categories: verbal, vocal, or visual. These behaviors must match up for an audience to develop trust. If words and behaviors do not match, behaviors will be believed more than the words. There are two factors that can contribute to a disconnect between words and behaviors:

  1. An individual’s lack of self-awareness.
  2. The fact that behaviors become unconscious habits.

The good news is that people can become more self-aware and their habits can be changed. There are five behaviors of trust that create connections, convey energy that keeps people tuned in, and boost the speakers’ credibility–all while inspiring trust in others:

1. Eye communication. Speakers who do not make meaningful eye contact with their audiences will never make connections with them. This applies to interpersonal as well as group communications. Eye contact should last 7-10 seconds in one-to-one communications and 5 seconds in group situations.

2. Posture and movement. To connect with an audience, it is better for speakers to stand and move around rather than sit in one place.

3. Gestures and facial expression. Nervous gestures, such as jiggling change in a pocket, might serve to calm the speaker, but they can be distracting to the audience. However, gestures that emphasize what is being said draw the audience in. In terms of facial expressions, it is important to smile because a serious expression can distance the speaker from the audience. Additionally, expressions should match what is being said. Some speakers have serious expressions even when sharing good news, which is confusing to the audience.

4. Voice and vocal variety. Many presenters tend to adopt a very formal tone that is quite different from the more casual tone and vocal variety they display in their regular, day-to-day lives. The more expressive and authentic in vocal quality speakers can be, the more believable they will become. Pitch, pace, and volume are all contributing factors.

5. Pausing. Pauses are very powerful, but speakers are usually uncomfortable making them. Instead, they inject fillers, such as “uh,” “you know,” or “like.” Fillers are distracting and undermine credibility. Pauses allow the speaker to take the time to gather the next thought, breathe, relax, create a sense of drama, and eliminate filler words.


Author: prismphilosophy

We are prolific Human Process Interventionist having certified Facilitator, Trainers and OD Consultant @ Prism Trainings & Consultancy having 5yrs years of professional experience across OD, Learning Consultant, Corporate Trainings, Professional development Leadership and Followership with Recipient of Emerging HRD thinker award (Gold Medalist). Contact us at

14 thoughts on “COMMUNICATION 3Vs

  1. Really good article as it provide golden rules of communication.

    Liked by 1 person

  2. I am interested

    Liked by 1 person

  3. article have core concept of communication skill, It’s very useful for people who have stagephobia

    Liked by 1 person

  4. Valuable information related to effective stage presentation.

    Liked by 1 person

  5. nice article, i agree with point verbal and non- verbal communications both are having their own importance while communicating.

    Liked by 1 person

  6. It’s really an attractive article, feeling excited for the training.


  7. Gestures, pauses and eye contact very important for effective communication.


  8. I am really looking forward to it. So, that i can stop using fillers when i speak.


  9. I relished going to the concept of 3Vs, already facilitate me.
    Hoping to learn more from the session.


  10. These five behaviour of trust are basic need for a best and effective speaker, thank’s for the article.


  11. How could bring smile while talking? I find it difficult while communicating


  12. thank you, mam, for the great tips ..


  13. The pillars to buildtrust through one’s speech is indeed an important lesson for every professional irrespective of their field of work. Thanks much for sharing the same.


  14. It is really a well structured article.Very Helpful


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