BUILDING THE EMOTIONAL INTELLIGENCE OF GROUPS
By Vanessa Urch Druskat and Steven B. Wolff
Although group Emotional Intelligence (EI) can help skilled teams reach their highest potential, it is far more complex than individual EI and therefore more difficult to cultivate. To build group EI, a team must be aware of and constructively regulate the emotions of:
*Individual team members. To understand the sources of individuals’ emotional behaviors, members can perform role-playing exercises and adopt the opinions and styles of others. To regulate individual emotional behavior, teams must learn how to constructively confront others.
*The whole group. Teams must use self-evaluation and feedback from others as norms that cultivate group self-awareness of their emotional states, strengths, and weaknesses. To regulate group-level emotion, teams must establish norms that create resources for working with emotions, foster an affirmative environment, and encourage proactive problem solving.
*Other key groups. Teams can cultivate awareness of the emotions of other key groups by having team members act as liaisons to important constituencies. To regulate the emotions of other key groups, it is necessary to develop cross-boundary relationships in which appreciation is shown.