Team Effectiveness


By Kathleen M. Eisenhardt, Jean L. Kahwajy, and L.J. Bourgeois III

When performed constructively, conflict among team members helps teams make high-stakes decisions quickly and effectively. Through their research, the authors found that teams can successfully leverage constructive conflict and limit interpersonal conflict by:Screen Shot 2015-09-30 at 10.55.15 am

1. Focusing on the facts. Teams must acquire a wealth of objective and up-to-date data about their businesses and competitors so that team members can have informed debates about critical issues.

2. Multiplying the alternatives. Having only two options can polarize a team and create destructive conflict. To avoid this and encourage a healthy debate, managers must offer four to five options for team members.

3. Creating common goals. Leaders must frame strategic choices as collaborative rather than competitive exercises so that members feel as though achieving the best solution is in everyone’s best interest.

4. Using humor. Teams with low levels of interpersonal conflict use humor to relieve tension and provide a collaborative spirit among members.

5. Balancing the power structure. Interpersonal conflict is low in “balanced power structures” where the CEO has the most power, but other management members have substantial power in their own areas of responsibility and can participate in strategic decisions.

6. Seeking consensus with qualification. Conflict is managed in the two-step process of “consensus with qualification.” First, executives discuss an issue and try to reach a consensus. If they cannot, the most relevant senior manager makes the decision with the input of the rest of the group in consideration.


7 Comments Add yours

  1. Prem Sharma says:

    It is true that an effective team can help an organization to achieve incredible results.
    A team that is not working as one unit can cause unnecessary disruption, failed delivery and strategic failure.


  2. This actually explains how a team works we may not get it first time about the decisions which are taken but after comparing it with this we can actually have an idea about the basis about why it was decided in the team meeting or for the team


  3. Chandrasekar T T says:

    The above listed 6 points are absolutely acceptable, because I can correlate these inputs based on the real time experience I receive from the senior management. “Focusing on the facts” is the key driver as it puts you on the track on which we really need to concentrate. I think if the first part is mastered by the team, then it is easy to maneuver the team efforts in achieving the goals that are targeted.


  4. sachin aswal says:

    nice thoughts on team , its importance and the results of good team work


  5. chetan agnish says:

    Listening to your colleagues is very important. Creating common goals and keep on supporting each other is very important. You should be interdependent and discussion with each other is important.


  6. Aditya says:

    From the second link I understood that in order to avoid team to take hasty decisions it is best to implement the 6 ways of limiting interpersonal conflicts.


  7. Neeraj Tripathi says:

    In any organization for the better output you have to work as a team.If you work as a team you will get better output and minimise the mistake. If you are working as a team there should not be any leader like Hitler who is only give priority of his thought and ignoring the other member ideas.


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